Argentina
WhatsApp: BBVA Incorporates Its Azul Virtual Assistant as a Service Channel. boletines.latinoinsurance.com, June 9, 2023.
Blue Assistant is a virtual assistant that uses different artificial intelligence tools to help customers self-manage digital channels and provide them with a better management experience 24×7. (Text in Spanish)
Canada
Living Healthier Lives - Sun Life Health Introduces New Online Pharmacy App. Yahoo Finance, June 26, 2023.
Sun Life Health is introducing Lumino Health™ Pharmacy, provided by Pillway and offering the convenience of having a pharmacist at one’s fingertips through the Lumino Health Pharmacy app. The benefit provides access to a live pharmacist, and medications delivered right to your door. Customers also can track usage, manage refills, and receive important notifications through the app.
Germany
ERGO and Demodern Launch First Real-Time Based VR Insurance Advisory App . Press release, June 5, 2023.
ERGOs innovation project, “ERGO VR Experience”, allows customers to immerse themselves in a virtual insurance scenario and receive live advice. The first available use case involves a 3D mountain environment that is used to provide customers with immersive advice on the “travel health insurance” package.
Germany
Gothaer Launches a New App. Coverager, June 22, 2023.
The app, Meine Gothaer, gives policyholders a complete view of their insurance coverages, including coverages offered by other insurers. Customers can receive digital mail, submit health bills, and contact an advisor.
India
Tata AIA Life Insurance Allows You to Pay Premium via WhatsApp and UPI-enabled Facility. BusinessToday.in, June 28, 2023.
Tata AIA Life Insurance (Tata AIA) has introduced digital payments via WhatsApp and Unified Payment Interfaces. It has enhanced its language capability to five languages—English, Hindi, Tamil, Gujarati, and Bengali.
Malaysia
Touch ‘n Go eWallet Establishes GOprotect, A One-Stop Insurance Hub . Press release, April 13, 2023.
GOprotect is a platform where users can purchase various types of insurance offerings conveniently through the eWallet app. GOprotect currently features the six insurance products available on the eWallet app, namely, WalletSafe, SafeTrip, SafeHome, CarInsure, CI Insure, and MotoInsure to cover various customer needs.
Namibia
Old Mutual Launches Mobile App with WhatsApp Functionality. Namibian, April 27, 2023.
The mobile app is a financial tool that offers users a seamless and hassle-free way to manage finances without having to visit a branch. The WhatsApp funeral claims functionality is another feature that streamlines the claims process. It provides customers with a user-friendly and accessible way to manage their funeral claims via WhatsApp.
Taiwan
bolttech Partners with Taiwan Mobile to Streamline Travel Insurance Purchase Experience. PR Newswire, June 15, 2023.
The first phase of the partnership will see the launch of 13 different travel insurance products underwritten by Fubon Insurance and provide coverage from NT$3 million up to NT$12 million to cater to the varied needs of customers. Taiwan Mobile customers can be insured in under three minutes when they log in and purchase insurance products through their Taiwan Mobile account.
United States
UNest Partners with Wysh Life. Coverager, May 31, 2023.
Investment app UNest is partnering with life insurance provider Wysh Life to give users access to Wysh’s life insurance offerings.
United States
CareFirst BlueCross BlueShield’s WellBeing App Levels Up Traditional Wellness Trackers, Taking Holistic Approach to Health . Press release, May 2, 2023.
CareFirst WellBeing offers a comprehensive wellbeing app that helps the whole person, from heart health to emotional resilience strategies, to financial planning. The app that provides wellness guidance and tracking and seamlessly integrates motivational and easy-to-use programs to improve members' health. The program can be linked to programs such as Noom and Fitbit.